Welcome!
Thank you for considering us for your admissions consulting needs. We look forward to supporting you!
Please make your way through the following four units, and you’ll be ready for graduation.
Unit 1: Contact and Payment Information
Unit 2: Our Policies
24 Hour Cancellation Policy
Please inform your consultant well in advance of any cancellations or changes (ie. shortening or rescheduling a lesson).
We charge in full for late cancellations and changes – no exceptions.
Occasionally, we hear from a parent whose child has cancelled a lesson without their knowledge. Please make sure your child understands our cancellation policy as well.
Synchronous & Asynchronous Work
Paid consulting services can involve real-time tasks like Zoom meetings and phone calls, as well as asynchronous tasks done later, such as copy editing and emails.
Late Payments Are Subject To A 15% Fee
We ask that you pay within 14 days of receiving an invoice. If for whatever reason you anticipate that you will be late, please give us a call, and let us know whats going on.
We reserve the right to add a 15% fee to all late balances.
Unit 3: A Few Notes On Payment
Our consultants do not accept payment directly.
For billing assistance, always email info@citysmarts.net or call us at 3473247443.
We send out invoices twice a month.
Twice a month, you will receive an invoice from our administrator detailing your balance. Because we utilize a one week invoicing delay, your balance may not include your child’s most recent lesson(s).
A note about payments.
You will receive your bills directly from Square and can make immediate payments online. When making your first payment, you will be given the option to store your card on file. For parents who store their card on file, we will automatically charge you every two weeks. Otherwise, we will send a new invoice each time instead.
Unit 4: Extra Credit
Consulting Etiquette
Here are some best practices for a smooth experience…
Our consultants work Monday through Friday, 10 to 6pm. If a request comes through outside of these hours, the consultant will not be able to answer it until the next business day.
By providing your consultant with agenda items and/or questions in advance of scheduled meetings, you can ensure that meetings are efficient and mission driven.
Our consultants are trained in the high school and college admissions processes. While our consultants are deeply sympathetic to how stressful admissions can be, all emails, calls, and video conferences should focus on clear, admissions-driven tasks.
